Frequently Asked Questions
- DO I NEED IDENTIFICATION?
A valid photo identification in the form of a Driver License, Passport, DNI etc. is required at check-in.
- IS THE HOSTEL IN THE CITY CENTRE?
The Nest Boutique Hostel is situated in Upper Salthill, a leisurely 15-20 minute walk from Galway city centre. The bus stop is just outside our door with a regular bus going to Galway city (from early morning till midnight).
- WHAT SAFEKEEPING FACILITIES ARE AVAILABLE?
Each bed (in dorm rooms) has a personal locker for small valuables. The Nest strongly recommends for their guests to bring a padlock to lock the locker. Locks can be purchased for €4 in the property’s vending machine. It is the guest’s responsibility to ensure that personal belongings are secure at all times. The Nest hostel accepts no liability for the loss, theft or damage to guests’ property in dormitories as well as private rooms, however sustained or caused. Customers take full responsibility for keeping their property locked in their bedrooms.
- DO YOU HAVE PLUG ADAPTORS AVAILABLE?
There are some plug adaptors available at reception subject to availability.
- IS THE WATER DRINKABLE?
Yes the water is safe to drink from the tap. We also provide drinking water in the common area throughout the day.
- DO YOU HAVE AN AGE RESTRICTION?
The Nest does not accept bookings made by those under the age of 16. Under 18’s cannot stay in any shared rooms, however they can stay in private rooms when accompanied by an adult over 18 years. If you’re between 16-18 and want to stay in a private room, you’ll need written consent from your parent or guardian. Failure to adhere to this rule will result in an automatic cancellation with no refund given.
- WHAT IS YOUR CANCELLATION POLICY?
If you cancel the booking 48 hours or less before the check in date, you will be charged 100% of the first night. If you cancel more than 48 hours before the check- in time, you will not incur a charge.
- WHAT METHODS OF PAYMENT ARE ACCEPTED?
We accept Visa Debit, Visa Credit, Mastercard and cash payments.
- DOES THE HOSTEL HAVE A CURFEW?
There is no curfew however the front doors are locked at 11pm. You will need to use the fob on your key to gain entry between 11pm and 7am.
- DOES THE HOSTEL HAVE A KITCHEN?
The hostel has a fully equipped kitchen with cookers, hobs, a microwave and fridge. It is open from 7am to 11pm.
- ARE THE DORM ROOMS SINGLE-SEX ONLY?
No we have mixed dorms and female dorms.
- WHAT HAPPENS IF I ARRIVE BEFORE THE CHECK-IN TIME?
If you arrive before the check-in time and your room is not ready, you can relax in our common area with a complimentary refreshment (tea, coffee, water) or you can leave your luggage with us and explore the area.
- WHAT ARE THE CHECK-IN AND CHECK-OUT TIMES?
Check-in is from 2pm to 10pm and check out is from 7am to 10 am. A later check-out may be possible by prior arrangement with an additional charge and subject to availability. In the absence of such prior arrangement, failure to check-out by 1000 hrs may result in the Customer being charged for an additional night’s accommodation at the standard applicable rate.
- ARE THERE SAFEKEEPING FACILITIES?
Small safes (large enough for cameras, documents, wallets, small laptops etc.) are provided in the dormitories. Keys can be bought at the Hostel for a fee of €4 or you can bring your own lock. We recommend that all guests avail of the locker facility as the hostel cannot accept responsibility for any items lost or stolen.
- IS THERE A LEFT-LUGGAGE FACILITY?
Yes luggage can be stored at the hostel on the day of arrival / departure.
- ARE THERE ANY ENSUITE ROOMS?
We have a mixture of twin rooms, double rooms and family rooms which are ensuite.
- IS BREAKFAST INCLUDED IN THE PRICE?
Yes a light buffet-style healthy breakfast is included in the price of the room.
- CAN I PARK MY CAR AT THE NEST HOSTEL?
We have limited parking in the grounds of the Hostel. There is ample free parking on the street outside the Hostel.
- ARE LINEN AND TOWELS INCLUDED?
Linen and towels are included in all the private rooms. Linen is included in the dormitories however towels are not included in the dorms but can be hired for a non-refundable price of €3 per towel.
- IS THERE WIFI / INTERNET AVAILABLE?
Yes the is free WiFi throughout the hostel and there is a guest computer in the common area.